UIM SNMPCOLLECTOR - Device Certification Request Process

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Article ID: 9900

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Updated On:

Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

Please see the file called 'SNMPCOLLECTOR Device Cert.zip' inside in KB file attachments. 

Inside, you will find a text file with instructions on how to collect all the information UIM Support will need to create the certification request. 

 

Please work through the instructions and provide the information requested in the zip file. 

Contact UIM Support know if you have any troubles or questions working through the guide.



Environment

This will generally require the latest versions of UIM and SNMPCOLLECTOR.

Resolution

Support will need at least the three following items to create a device certification request:

 

1. CUSTOMER DETAILS

UIM Support will need customer details like contact information, device model, etc.

Fill out the 'Information_Needed.txt' file in the zip.

   

2. SAPWALK UTILITY OUTPUT

Open the SAPWALK UTILITY folder to run the utility.

There will be a version for Windows (the zip file), Solaris, and Linux 32 and 64 bit.

Check out the readme file for instructions on how to actually run the utility.  Please start the walk at the 1.3.6.1 OID value to ensure that all required information is gathered.

This utility can also be found here on the SNMPC Device Support Website.

 

3. MetricsToMonitor spreadsheet filled out

Open the MetricsToMonitor.xlsx file attached to this document and fill out the corresponding fields.

This includes device specific information like OIDs, Object Name, etc.

Once you have the above information/files prepared, attach them to your Support Ticket.

The UIM Support Device Cert team will review this and let you know if any additional information is required.

Additional Information

Update Vendor Certifications for SNMPCOLLECTOR

In the meantime, if you would like to self-certify the device (using the ump self certification portlet), see the video and text content at:

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/alphabetical-probe-articles/snmpcollector-snmp-data-monitoring/snmp-device-self-certification.html

KB Article with an example:

An example how to create self certification for snmpcollector
https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=108038

Attachments

1570112677357__SNMPCOLLECTOR_Device_Cert.zip get_app