Tomcat probe doesn't connect to Spectrum OneClick tomcat server
Article ID: 91787
Updated On:
Products
Issue/Introduction
I am trying to configure the tomcat probe to monitor my Spectrum OneClick servers - it fails with error message:
"Naming problem, reason: java.io.IOException: Failed to retrieve RMIServer stub: javax.naming.CommunicationException [Root exception is java.rmi.ConnectIOException: non-JRMP server at remote endpoint]: Failed to retrieve RMIServer stub: javax.naming.CommunicationException [Root exception is java.rmi.ConnectIOException: non-JRMP server at remote endpoint]"
and
"Unable to connect : example.com
i18nPDS desc value: Lost connection to the server?
i18nPDS resourcename value: example.com
Err token value: as#application.tomcat.resource_critical_error
resourcealarm: D, severity=5, message==The resource <example> is not responding, subsystem=1.1.14.4.1, suppressionid=<example.com> source=<example.com>, alarm already scheduled to be sent."
When i try to use the Actions/Test function, it shows me ping error to the target server, but if i go to the command line of the robot server and manually ping the trget IP, I dont get a ping error: both of these servers are located in the same sub-net.
Environment
Java version 1.8.0_102
Java home C:\Program Files (x86)\Nimsoft\jre\jre8u102
Java VM Oracle Corporation
OS name Windows Server 2012 R2
Tomcat probe: v1.3
UIM v8.5.1 on a robot server running
CA Spectrum OneClick server
Operating system: Red Hat Enterprise Linux Server release 7.2 (Maipo)
Cause
The possible causes of this issue can be:
1. Bad port defined in the connection details:
2. Use of user name and password: must be blank
3. Spectrum server is missing the following lines:
jvm_opt=-Dcom.sun.management.jmxremote
jvm_opt=-Dcom.sun.management.jmxremote.port=8008
jvm_opt=-Dcom.sun.management.jmxremote.authenticate=false
jvm_opt=-Dcom.sun.management.jmxremote.ssl=false
In windows:
C:\win32app\Spectrum\tomcat\bin\OneClickService.conf
In linux
$SPECROOT/tomcat/bin/catalina.sh
Resolution
2. Do not ser any username and password: must be blank
3. Verify the Spectrum server contains the following keys:
In windows:
C:\win32app\Spectrum\tomcat\bin\OneClickService.conf
In linux
$SPECROOT/tomcat/bin/catalina.sh
jvm_opt=-Dcom.sun.management.jmxremote
jvm_opt=-Dcom.sun.management.jmxremote.port=8008
jvm_opt=-Dcom.sun.management.jmxremote.authenticate=false
jvm_opt=-Dcom.sun.management.jmxremote.ssl=false
Additional Information
tomcat (Tomcat Server Monitoring) Release Notes:
https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/alphabetical-probe-articles/tomcat-tomcat-server-monitoring/tomcat-tomcat-server-monitoring-release-notes.html
Related KB:
Connect to the cabi diagnostic port (Jasper Report Server) with the tomcat probe
https://knowledge.broadcom.com/external/article?articleId=204681
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