Unable to open probes. getting error "Cannot create CNimPackageEditor (1)

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Article ID: 8878

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Products

NIMSOFT PROBES DX Infrastructure Management

Issue/Introduction

I have been able to login to the IM we have configured, however when I try to open a probe, such as controller, net_connect etc, I get the error "Cannot create CNimPackageEditor (1)".

Cause

- Problem with the infrastructure manager installation

Environment

- UIM 8.51, 9.02, or later
- Infrastructure Manager 4.10

Resolution

Steps to correct:

  1. Uninstall Infrastructure Manager on the problem machine
  2. Uninstall the SOAP-runtime-TK3
  3. Make sure to delete the Nimsoft folder
  4. Restart your system
  5. Login with local Administrator rights
  6. Disable any Anti-virus
  7. Right-click and Run as Administrator to install IM
  8. Test the new installation

IMPORTANT NOTE: The Visual C++ 2008 version of vcredist_x86.exe and vcredist_x64.exe are a requirement. The other Visual C++ versions (2012, 2017, etc.) will NOT work.

Additional Information

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/unified-infrastructure-management/9-0-2/installing/product-compatibility/ca-uim-probes-support-matrix.html

IM console needs the vs2008 installed before running the IM manager install.

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