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Error "The CA directory - itechpoz service on Local Computer started and then stopped" When Starting CA Directory - itechpoz


Article ID: 77079


Updated On:


SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service CA Service Desk Manager


Cannot start CA Directory - itechpoz.

The following error appears in the CA\Directory\dxserver\itechpoz_trace.log

? [156] 20180403.223302.551 ERROR : Syntax Error: Line 1 in CA\Directory\dxserver\config\knowledge\itechpoz.dxc near '509'
Invalid address
* [156] 20180403.223302.758 DSA_E1280 Error in initialization files
* [156] 20180403.223302.758 DSA_I1240 DSA shutting down


The domain has changed in the server where EEM is installed.


EEM 12.x


1. Go CA\Directory\dxserver\config\knowledge\itechpoz.dxc

Search for dsa-name (line 7) and update with it the new domain. Example: dsa-name     = <cn iTechPoz><cn PozDsa><cn "hosntame.newdomain">
Search for address (line 10) and update with the new domain. Example: address      = ipv4 "hosntame.newdomain" port 509

2. Go to CA\SC\EmbeddedEntitlementsManager\config\server\server.xml

Search and modify all 3 items below with the new domain:

<hosts primary="hostname.newdomain">
<host id="hostname.newdomain">

3. Go to CA\SC\iTechnology\iPoz.conf

Search and update the domain in the hostid tag, it should look like:


4. Save Changes

5. Start Service