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How to increase Maximum XML Nodes values in CSA due to XOG-9060 error

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Article ID: 33218

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

When I executed a XOG, I get this error message: 

XOG-9060: The system cannot import this instance with the current Configuration. Increase the ‘Maximum XML Nodes’ value in the Clarity System Administration and try again.

Environment

Release: All Supported Releases
Component: Clarity PPM

Cause

The XOG file has more nodes that was configure in Maximum XML Nodes 

Resolution

  • On Premise customers: Change Maximum XML Nodes from 150,000 to 200,000, for example.
    • Note: It's not recommended to change this value to a higher number as it can cause performance issues
    • See the following KB below on how to change governor limits: kb000009826​
  • Instead - it's recommend to use the resolution in KB: 100912


Additional Information

See KB 141061 - How to search for known Clarity PPM Issues using Self Service