Failed creating QoS Metric for Variable in logmon MCS profile: "An error occurred during your request"

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

I get an error when creating a Variable Definition, QOS Metric for Variable, in an MCS Enhanced logmon group profile, even though I have created a Setup Logmon profile first as per: Cannot create "QOS Metric Name" on logmon MCS Profile (broadcom.com)

 

                   

 

! Error

An error occurred during your request. 

Please try your request again. 

Contact CA Support for help.

 

 

"QoS Metric Name" contains a "X", if you click it it disappears. Then the drop-down does not work.

 

Environment

UIM 20.4.9

mcs-ui-app-portlet-20.4.9

Cause

Defect in the MCS UI portlet

Resolution

There are 2 fixes (attached to this article) needed to resolve this issue.

Apply both fixes following the instructions below: 

 

mcs-ui-app-portlet-20.4.9-20240108.071807-2639.zip 

The fix is for UIM 20.4 CU9 only. 

 

Steps to implement: 

1. Download the package attached

2. Import it to the archive

3. Deploy to the OC Server

4. Once the OC wasp has restarted, the issue should be resolved. 

 

logmon_mcs_templates-4.21-20240110.094358-9.zip

Steps to apply the template are as follows: 

 

First, ensure your current template version for logmon is 4.20: 

select * from SSRV2Template where probe = 'logmon' and production = '1' and templatename like '%enhanced%' 

If the versions are 4.20.x then: 

 

1. Import the template to your primary hub archive

2. deploy to primary hub/mcs hub

3. Execute the mon_config_service Probe Utility call back activate_probe_templates_package 

4. Set probe_name = logmon and templates_package_version: 4.21-SNAPSHOT

 

After this: execute this query to check if the migration is successful. Status should be "migrated". 

select * from SSRV2ProbeTemplatesPackage where probe_name = 'logmon'

 

 

Now the variable QOS Name will appear on profile and group creation

Additional Information

This issue will be fixed in the upcoming cumulative updates.

 

Related KB: Cannot create "QOS Metric Name" on logmon MCS Profile (broadcom.com)