SpanVA directory sync failure & disk filling up
Article ID: 269499
Updated On:
Products
Issue/Introduction
An expected CloudSOC DSS (Directory Sync) task did not happen as scheduled
In SpanVA / Monitoring Tab / Directory Sync / logs says “No logs available”.
In CloudSOC / Settings / CloudSOC SpanVA / Details Tab - I am also seeing that disk is 92% full. and moderate CPU/RAM utilization
Resolution
SpanVA version 1.15.3.151.0-8rc requires a minimum of 4 CPU and 16 GB RAM (or greater) to run normally.
Temporarily, Engineering worked with Client to free up disk space and restart DSS and Anonymizer services.
The newer SpanVAs need more than 8 GB for all the services and log processing to simultaneously run without running into issues.
Engineering advised Client to increase SpanVA RAM to 16 GB (or better yet 32GB due to having log feeds happening every 1 minute).
Additional Information
You may want to check the official guide Resizing the SpanVA disk allocation & article Article ID: 174409 SpanVA is Disconnected
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