Symantec Protection Engine service fails to start with Windows error 1053

Products

• Protection Engine for NAS

Issue/Introduction

• SPE server services are down.
• When attempting to start the Symantec Protection Engine Service in the services.msc console, the following message appears:
  Error 1053: The service did not respond to the start or control request in a timely fashion.
• The file SymantecProtectionEngineAbortLog.txt does not exist or does not log any new errors following an attempt to start the service.

Environment

Release : 8.2.1, 8.2.2 

Component :

Cause

Known causes:

• Lack of system requirements.
• Software corruption.

Resolution

1. Confirm the presence of system requirements, This symptom is seen most frequently when SPE is installed on a machine with less than 4 CPUs.
2. Do one of the following:

• • Trace through the behavior using the Sysinternals Procmon tool
  • Perform a clean install of Symantec Protection Engine

 

To perform a clean install of Symantec Protection Engine 

1. Backup the *.xml files from the C:\Program Files\Symantec\Scan Engine folder
2. In the appwiz.cpl control panel, Uninstall Symantec Protection Engine
3. Delete the folder C:\Program File\Symantec\Scan Engine
4. Reinstall Symantec Protection Engine
5. Re-configure from screenshots.