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How do I collect hardware logs for Dell head units?

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Article ID: 219400

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Updated On:

Products

Security Analytics

Issue/Introduction

Dell provides a method to collect hardware configuration and logs.  This can be done from the command line or from the iDRAC.

Environment

Dell R630xd, R730xd, or R640 systems, also known as head units.

Cause

When there is a suspected hardware failure that is hard to determine root cause, we will want the TroubleShooting or SupportAssist file so that we can see what happened. This file is also known as a TSR.

Resolution

To pull the the TSR from the iDRAC, Dell has a very good document online to assist.  If you think there are RAID controller errors, be sure when collecting the logs that you select "RAID Controller log".  The link is:

R630 and R730xd - https://www.dell.com/support/kbdoc/en-in/000126803/export-a-supportassist-collection-via-idrac7-and-idrac8

R640 - https://www.dell.com/support/kbdoc/en-us/000126308/export-a-supportassist-collection-via-idrac9

 

For the method from the command line as root - https://knowledge.broadcom.com/external/article/210804/using-racadm-or-idrac-on-security-analyt.html