Using RACADM or iDRAC on Security Analytics to generate a Dell TSR

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Article ID: 210804

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Products

Security Analytics

Issue/Introduction

If there is a suspected hardware issue with a Dell appliance running Security Analytics, you can generate a TSR log bundle using RACADM at the command line.  iDRAC can also be used to generate the support bundle.

Resolution

Here is the main link for the RACADM 4.00.00.00 and up CLI guide:


Web: https://www.dell.com/support/manuals/us/en/04/idrac9-lifecycle-controller-v4.x-series/idrac_4.00.00.00_racadm/introduction?guid=guid-3f6fb670-796a-4724-9d61-ad8a523b7b3e&lang=en-us
PDF: https://topics-cdn.dell.com/pdf/v4_00_cliguide_en-us.pdf
RACADM is included with Security Analytics 8.1.x.  If for some reason if it is not already installed, you can download the installer here: https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=0992n

To install RACADM, do the following:

  1. Look for the "gnu zip file for software installation"
  2. scp to the server to the /home directory and unzip (tar -xzf filename.tar.gz)
  3. cd to iDRACTools/racadm and run  ./install_racadm.sh
  4. Re-establish your SSH session and racadm should be in your path

If you have access to iDRAC, the TSR can be downloaded through the iDRAC user interface.  For steps on how to do that, see the following links:

iDRAC 7/8: https://www.dell.com/support/article/en-us/sln295784/
iDRAC 9: https://www.dell.com/support/article/en-us/sln306670/

 

Once RACADM is installed, follow these steps to generate a TSR from the CLI:

  1. Add /opt/dell/srvadmin/sbin to your path by entering export PATH=$PATH:/opt/dell/srvadmin/sbin
  2. Change to the directory you wish to have the TSR file saved to.
  3. run racadm techsupreport collect and press ENTER
    1. If you get an error about the CSIOR being disabled, run the following command first:   racadm set LifecycleController.LCAttributes.CollectSystemInventoryOnRestart 1
  4. racadm jobqueue view and watch for the job to complete (takes several minutes)
  5. run racadm techsupreport export -f <NAME>.zip and press ENTER
  6. The file should then be saved to the location you are currently in.