SepMasterService cannot start after service restart by MemoryMonitor function

book

Article ID: 213214

calendar_today

Updated On:

Products

Endpoint Protection

Issue/Introduction

You implemented MemoryMonitor function that is described in Endpoint Protection client fails to update content until SEP service is restarted.

Symantec Endpoint Protection service (SepMasterService) cannot start rarely after SEP service stop by MemoryMonitor function.

Cause

Following registry key has incorrect value when  the issue happens.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SepMasterService]
imagepath = <invalid>
start = 4

Resolution

This issue is fixed in Symantec Endpoint Protection 14.3 RU3 and 14.3 RU2 Patch 1. For information on how to obtain the latest build of Symantec Endpoint Protection, see Download the latest version of Symantec software.  

 

Once this issue happens, following "Repair" setup can recover SEP functionalities.

  1. Open OS control panel - [Programs and Features] .
  2. Choose [Symantec Endpoint Protection] then choose [Repair].

Additional Information

ESCRT-6686, ESCRT-7074