How to Create a PAM License Request
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How to Create a PAM License Request


Article ID: 195856


Updated On:


CA Privileged Access Manager (PAM) CA Privileged Access Manager - Cloakware Password Authority (PA)


After deploying a new PAM appliance, a license needs to be generated. This is handled through the Broadcom licensing team, not through support.


Privileged Access Managemer, all versions


Prior to opening the case, please generate a sysinfo file by logging into PAM, clicking System Info in the upper right, and selecting the down arrow all the way to the right.

After downloading the sysinfo file, open a case with the licensing team. From the Support portal, select case management.


Now select create a new case, by click on “Create Case”


For the product (#1), you will select Licensing-CA, fill all the required fields as needed and click on submit.


Once you have created the case, upload the sysinfo file.


Additional Information