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Manually install the license on a registered ProxySG or Advanced Secure Gateway appliance

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Article ID: 166429

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Updated On:

Products

ProxySG Software - SGOS

Issue/Introduction

You may need to manually install the license on a registered ProxySG or Advanced Secure Gateway appliance if:

  • The appliance serial number is not associated with a software license (you have registered the hardware separately).
  • The appliance is unable to access the licensing portal.

    Beyond the initial setup, you must ensure that the appliance has access to the licensing server, as subscription services constantly validate the licenses you’ve purchased.

Note: Locate the email from Symantec that contains the activation code(s) for your software. Activation codes and the appliance serial number are required to complete the licensing process on the licensing portal.

This article describes installing the license for the first time on a new appliance. To manually renew an existing or expired license, refer to KB223947.

 

Resolution

Method 1: Retrieve and install the license 

Use this method if the appliance can access Symantec servers on the internet.

Note: Perform the following steps in Internet Explorer, using the Java applet.

  1. In the Management Console, select Maintenance > Licensing > Install.
  2. Click View Entitlements.
    The licensing portal opens in a browser window and prompts you for your myBroadcom login information.
  3. Enter your login credentials and click Login.
    The Licensing Portal prompts you to enter your activation code.
  4. Enter the activation code and follow the prompts to complete the process.
    When prompted to accept the license agreement, read and accept the terms. The software license is now associated with the appliance.
  5. (If necessary) Repeat the previous steps for other activation codes.
  6. To validate the license, restart the appliance. Select Maintenance > Upgrade. Under Upgrade actions, click Restart.

Method 2: Download and install the license

Use this method if the appliance does not have access to Symantec servers on the internet.

Tip: Follow these steps if the appliance does not have access to the Internet. In the activation email, click the link to the Licensing Portal. The browser opens the portal on the main page.

  1. Download the license file from myBroadcom. Refer to the instructions for Symantec enterprise products in KB145804.
  2. Save the license file to a location that your appliance can access.
  3. In the Management Console, select Maintenance > Licensing > Install, and then select the appropriate option from the License Key Manual Installation drop-down list:
    • Remote URL - Choose this option if the file resides on a Web server; then click Continue. The console displays the Install License Key dialog. Enter the URL path and click Install. When the installation is complete, click OK.
    • Local File - Choose this option if the file resides in a local directory; then click Continue. The Open window displays. Navigate to the license file and click Open. When the installation is complete, click OK.
  4. To validate the license, restart the appliance. Select Maintenance > Upgrade. Under Upgrade actions, click Restart.