How to add, delete or reset the VIP Enterprise Gateway console username and password.

Products

• VIP Service

Issue/Introduction

The VIP Enterprise Gateway console username and password needs to be reset.

Environment

VIP Enterprise Gateway

Resolution

Perform the following steps on the VIP EG server to add, delete, or reset a VIP Enterprise Gateway administrator account username and password:

1. From the server that has the Symantec Enterprise Gateway installation, launch a command prompt with Administrator privileges. 
2. Navigate to the following directory: <VIP_Enterprise_Gateway_install>\server\bin 
3. Enter the following command syntax to access the password tool:
   
   On Windows, enter:
   passwordTool.bat -adminname <adminname> -adminpass <adminpass> -c <command> -username <username> -userpass <userpass>
   
   On Linux and Solaris, enter:
   passwordTool.sh -adminname <adminname> -adminpass <adminpass> -c <command> -username <username> -userpass <userpass>
    
4. If the current administrator password is lost/unknown, the authorized VIP Administrator can contact Symantec Technical Support for assistance.

If unable to login after making the changes.

1. Try using a password without double-byte or other unusual special characters.
2. The tool makes changes to the Symantec\VIP_Enterprise_Gateway\conf\console_realm.properties. Check the 'modified' date on the file to verify changes are being made.
3. Open the Symantec\VIP_Enterprise_Gateway\conf\console_realm.properties in Notepad (admin mode) to view the administrator username(s) and encrypted passwords. Create a backup of this file. Then delete the problematic administrator(s), save the file, restart the VIP EG services, and try again. Example:
   
4. Is LDAP console authentication is enable, select the Local Administrator option when logging in. (User Store login uses the username and password configured in the User Store.) 

Password Tool arguments

Argument	Description
-adminname <adminname>	Username of the administrator making the change. This was set during the initial installation.
-adminpass <adminpass>	Password of the administrator making the change. This was set during the initial installation.
-c <command>	add - Adds the new user specified in the username and userpass arguments. delete - Deletes the user specified in the username and userpass arguments. reset - Resets the password of the user specified in the username and userpass arguments.
-username <username>	Username to add, delete or change password for.
-userpass <userpass>	New password corresponding to the username. Not required for delete.

 

If the original VIP EG administrator has been removed, replace <adminname> and <adminpass> with the current active VIP EG administrator.