In MSP, Not All Task Dependencies are Exported from Clarity to MSP

Products

• Clarity PPM On Premise

Issue/Introduction

• I've exported my project to Microsoft Project (MSP) using the New Driver, but either some or all of my task dependencies (predecessors/successors) are not showing.
• I am on a version or patch where CLRT-80614 has already been fixed. Why am I still seeing this issue where dependencies disappeared? 

Cause

This issue will occur if the language in the following three areas are not matching: 

• Windows Operating System 
• Language Format (under the Control Panel)
• Microsoft Project 

Examples:

• If the operating system is set to Spanish:
  • The Language Format must remain in Spanish
  • MSP must also be installed in Spanish
• The same would apply if the operating system is set to English:
  •  The Language Format must remain in English
  • MSP must also be installed in English.  

Environment

Release: All Supported Releases
Component: Clarity PPM Microsoft Project

MSP New Driver

Resolution

Check to ensure the language matches for all 3 of the below on the workstation:

• Windows Operating System 
• Language Format (under the Control Panel)
• Microsoft Project

Workaround: 

To restore any lost dependencies (if a recent copy of the project exists in a non production environment):

1. In Non Production, open the project into MSP
2. Copy (or Manually add) the dependencies from non production into the production project
   • Important: If on versions 15.7 and lower, do not copy and paste entire task rows as this can cause issues See: 10395 for more details on this issue

Additional Information

• Clarity PPM and MSP integration known defects - Support Technical Document Index (KB: 15956)

• Clarity PPM and MSP integration - List of knowledge documents (KB: 71385)

• See KB: 141061 for tips on how to optimize use of Self Service for Clarity PPM