Error: "java.util.concurrent.CompletionException: [SafeCertificateReader::readPEM: unable to load Certificate data" When Searching in Service Point 17.x
Article ID: 133686
Updated On:
Products
Issue/Introduction
We are using the functionality of user guest.
When logging into Service Point as a guest , for some words we get an error on search:
Error:
"Se ha producido un error al recuperar las categorías sugeridas. Póngase en contacto con el administrador."
"Error in retrieving the suggested categories. Contact the Administrator"
Error in searchMS.log:
[c.CategoriesSearchController] - Error fetching permissions for: [10070]
java.util.concurrent.CompletionException: [SafeCertificateReader::readPEM: unable to load Certificate data [certfile: <local drive>\CA\xFlow\APPS\Services\USMcertfile.pem, keyfile: <local drive>\CA\xFlow\APPS\Services\USMcertfile.key] <local drive>\CA\xFlow\APPS\Services\USMcertfile.pem (The system cannot find the file specified)]
...
Caused by: java.io.FileNotFoundException: E:\PROGRA~2\CA\xFlow\APPS\Services\USMcertfile.pem (The system cannot find the file specified)
...
ERROR - 2019-06-21 15:29:48 [c.CategoriesSearchController] - Error filtering ES Results :
java.util.concurrent.CompletionException: [SafeCertificateReader::readPEM: unable to load Certificate data [
Environment
Release : 17.x
Component : SERVICE DESK MANAGER
Resolution
1. Go to Catalog server > Catalog home folder and copy USMcertfile.pem, USMcertfile.key and USMcertfile.p12
2. Go to Service Point/xFlow server > E:\PROGRA~2\CA\xFlow\APPS\Services\ and paste the 3 files above.
3. Restart xFlow services and search server
Customer Might also need to go to
Service Desk > Administrator > Option Manager > Security > Uninstall the Option > guest_user_name
Then, Recycle SDM and xFlow services.
Additional Information
Related to this article:
Service Point does not show/find Catalog offerings for Employee role only and Error "Error fetching permissions for" appears in searchMS.log
https://knowledge.broadcom.com/external/article?articleId=141743
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