Unable to change Project Start or Finish Dates

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

The project manager is unable to change the project start or finish dates. If the dates are updated, as soon as the project manager clicks on Save, the dates revert back to the original dates. This occurs even after all of the task dates have been updated to fall within the range of the 'new' project dates. Additionally, when a user with full administrator rights attempts to make this same change to either the start or finish date, those dates save as expected.

Example:
Project Start Date is 7/1/2022; it needs to be changed to a later date of 8/1/2022.
Project Finish Date is 10/25/2023; it needs to be changed to an earlier date of 9/25/2023.

Environment

Release:
Component: ODPRM

Cause

Investment Start Date reverts back to the original date:

If the project start date is the date that is reverting back to the original, one or more team members on the project have a Hard Allocation Start date that is earlier than the target Start Date.
The Investment Start Date may also revert back to the original date if the Investment Start Date was changed to a future date that goes past the earliest non-Effort Task Start Date.

Investment Finish Date reverts back to the original date:

If the project finish date is the date that is reverting back to the original, one or more team members on the project have a Hard Allocation Finish date that is later than the target Finish Date.
The Investment Finish Date may also revert back to the original date if the Investment Finish Date was changed to an earlier date that goes before the latest non-Effort Task Finish Date.

Resolution

Grant the Project Manager Resource - Hard Book rights so that they will be able to update the project finish dates. If the user has Hard Book rights, changing the project start/finish dates will trigger a change to the hard allocation start/finish dates automatically. (If the user does not have Hard Book rights, this same change to the hard allocation finish dates will be attempted when the project dates are updated, but this change cannot be completed due to lack of access rights, so the project dates as well as the allocation dates will remain unchanged.)

OR

Have the Resource Manager (or another user that already has Hard Book rights) change the allocation start and/or finish dates of the team members to be within the target project dates. Then the Project Manager will be able to make and save the changes to the desired project dates.

Note: If the project manger does not have hard book rights, the project start date can be changed to an earlier date and the Hard Allocation start dates will remain at the original later date. Likewise, the project finish date can be changed to a later date and the Hard Allocation Finish dates will remain at the original earlier date. In both of these scenarios, the Hard Allocation dates are not changed, but they are still within the new project start and finish date range, so they do not prevent the project manager from making the updates to the project dates.

Additional Information

For an overview on how dates change, reference this article: Start And Finish Dates On Investments, Allocations, Tasks, Assignments