itechpoz startup results in "The CA directory - itechpoz service on Local Computer started and then stopped"

Products

• CA Service Desk Manager
• CA Service Catalog
• CA Service Management - Service Desk Manager

Issue/Introduction

Cannot start CA Directory - itechpoz.

The following error appears in the CA\Directory\dxserver\itechpoz_trace.log

? [156] 20180403.223302.551 ERROR : Syntax Error: Line 1 in CA\Directory\dxserver\config\knowledge\itechpoz.dxc near '509'
Invalid address hostname.example.com
* [156] 20180403.223302.758 DSA_E1280 Error in initialization files
* [156] 20180403.223302.758 DSA_I1240 DSA shutting down

How to change or remove the domain in a EEM server?

Environment

EEM 12.x

Cause

The domain has changed in the server where EEM is installed.
 

Resolution

1. Go CA\Directory\dxserver\config\knowledge\itechpoz.dxc

Search for dsa-name (line 7) and update with it the new domain. Example: dsa-name     = <cn iTechPoz><cn PozDsa><cn "hosntame.newdomain">
Search for address (line 10) and update with the new domain. Example: address      = ipv4 "hosntame.newdomain" port 509

2. Go to CA\SC\EmbeddedEntitlementsManager\config\server\server.xml

Search and modify all 3 items below with the new domain:

<hosts primary="hostname.newdomain">
<host id="hostname.newdomain">
<dsaurl>hostname.newdomain:509</dsaurl>

3. Go to CA\SC\iTechnology\iPoz.conf

Search and update the domain in the hostid tag, it should look like:

<HostId>hostname.newdomain</HostId>

4. Save Changes

5. Start Service

Additional Information

If the IP address needs to be modified, please see KB Article 219023