Rally Users seeing a "Permission Error" when logging in or accessing different projects

Products

• Rally SaaS

Issue/Introduction

• When I login to Rally, I receive an error stating:
  • Permission Error
    "Sorry - you tried to view a page in a project that you don't have access to".
  • 
• This issue has also been seen when navigating to a different project.
• Alternatively, you may have been logged out of Agile Central and see the error message:
  • "You no longer have access to the current project."
  • 

Cause

• The project that is bookmarked (or was being accessed) is no longer available for the user and will override their default settings.
  • This is usually caused by an administrator making a change to the user's project permissions.
• This can also be caused by having the user's Default Project set to a project the user no longer has permissions to.  
  • This is usually caused by an administrator making a change to the user's project permissions.

Resolution

• The project that is bookmarked (or was being accessed) is no longer available for the user and will override their default settings..
  • When this occurs:
    • Change the bookmark to https://rally1.rallydev.com/ otherwise proceed to the next step
    • Disable user sessions.  
      • Here is an article with details on how to do this: How to disable sessions 
  • Navigate to Rally without using a bookmark/link at https://rally1.rallydev.com/ or by using your Subscriptions SSO page 
  • Login if needed.
• If this issue is a result of a Default Project permission issue
  • Change your default project.  How to change your default project
  • Disable user sessions.  
    • Here is an article with details on how to do this: How to disable sessions 
  • Navigate to Rally without using a bookmark/link at https://rally1.rallydev.com/ or by using your Subscriptions SSO page 
  • Login if needed.

Additional Information

keywords: project permissions, access to a project, kicked out, booted out, logged off, project access