I would like to review log files for IT Asset Manager, Where are they located?
search cancel

I would like to review log files for IT Asset Manager, Where are they located?

book

Article ID: 45527

calendar_today

Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

 Where are CA IT Asset Management log files are located. 

 

 

 

Environment

Release: CA IT Asset Management 17.X

Resolution

The log files for the IT Asset Manager 17.X application are in:

C:\Program Files (x86)\CA\ITAM\Application Server

and

C:\Program Files (x86)\CA\ITAM\Web Server

The ITAM services will have additional log files for each service:

C:\Program Files (x86)\CA\ITAM\Data Importer Engine\logs

C:\Program Files (x86)\CA\ITAM\Event Service

C:\Program Files (x86)\CA\ITAM\Export Service

C:\Program Files (x86)\CA\ITAM\Hardware Engine

C:\Program Files (x86)\CA\ITAM\LDAP Import Sync Service\logs

C:\Program Files (x86)\CA\ITAM\Registration Service