Finding the IT Asset Manager ITAM logs

Products

• CA IT Asset Manager
• ASSET PORTFOLIO MGMT- SERVER
• CA Service Management - Asset Portfolio Management

Issue/Introduction

 Where are CA IT Asset Management log files located? 

Environment

IT Asset Management (ITAM) 17.X

Resolution

The log files for the IT Asset Manager 17.X application are in:

C:\Program Files (x86)\CA\ITAM\Application Server

and

C:\Program Files (x86)\CA\ITAM\Web Server

 

The ITAM services will have additional log files for each service:

C:\Program Files (x86)\CA\ITAM\Data Importer Engine\logs

C:\Program Files (x86)\CA\ITAM\Event Service

C:\Program Files (x86)\CA\ITAM\Export Service

C:\Program Files (x86)\CA\ITAM\Hardware Engine

C:\Program Files (x86)\CA\ITAM\LDAP Import Sync Service\logs

C:\Program Files (x86)\CA\ITAM\Registration Service

Additional Information

Increase Logging levels in CA Asset Portfolio Management (APM) / IT Asset Manager (ITAM)