I would like to review log files for IT Asset Manager, Where are they located?

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

 Where are CA IT Asset Management log files are located. 

 

 

 

Environment

Release: CA IT Asset Management 17.X

Resolution

The log files for the IT Asset Manager 17.X application are in:

C:\Program Files (x86)\CA\ITAM\Application Server

and

C:\Program Files (x86)\CA\ITAM\Web Server

The ITAM services will have additional log files for each service:

C:\Program Files (x86)\CA\ITAM\Data Importer Engine\logs

C:\Program Files (x86)\CA\ITAM\Event Service

C:\Program Files (x86)\CA\ITAM\Export Service

C:\Program Files (x86)\CA\ITAM\Hardware Engine

C:\Program Files (x86)\CA\ITAM\LDAP Import Sync Service\logs

C:\Program Files (x86)\CA\ITAM\Registration Service