Error: "Service or view is not available for the selected object. Try again later. Should the issue continue please check the adapter Collection Status." error while accessing SDDC Manager in VCF Ops

Products

• VCF Operations

Issue/Introduction

When accessing SDDC Manager details in VMware Cloud Foundation Operations (VCF Ops), the UI displays the following error message: "Service or view is not available for the selected object. Try again later. Should the issue continue please check the adapter Collection Status."

Additionally, navigating to Build > Lifecycle > VCF Instances > [Select VCF instance name] results in SDDC Manager details not being visible. This occurs even though the adapter collection status is confirmed to be working normally.

Environment

VMware Cloud Foundation (VCF) Operations 9.1.x

Cause

This issue is caused by an IP address conflict. The conflict occurs if the VCF Management Services (VCFMS) or VCF Automation runtime cluster was deployed with an IP pool that contains IP addresses already in use by other systems on the network

Resolution

To resolve this issue, the excludedAddresses list for the VCF Management Services (VCFMS) or VCF Automation IP pool must be updated to prevent the runtime cluster from utilizing the conflicting IP addresses.

Please Contact Broadcom Technical Support for assistance in resolving the reported issue and reference this KB article.