Unable to Delete Objects in Automic SaaS Due to OACL Records

Products

• Automic SaaS

Issue/Introduction

Users may be unable to delete specific jobs or objects in Automic SaaS and receive an unexpected error message during the deletion attempt. This issue often occurs when Object Level Authorization (OACL) records are attached to an object, preventing standard deletion.

This happens when

• Attempting to delete a job or object results in an unexpected error.
• The object persists in the system despite deletion attempts.
• No additional messages in the AWI

Environment

Environment: Automic SaaS

Cause

Object Level Authorization (OACL) records associated with the object prevent the system from executing the delete command. These records are often remnants of previous transfers or migrations.

Resolution

To resolve this, open a case with Broadcom Support and include your systems tenant ID (like AUT1234 or AUT1234D), the client number, and the name of all items that cannot be deleted.