SOI UI Server Fails to Reconnect to Manager After Restart (SOI 4.3 CU3)

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

The SOI UI Server may fail to automatically reconnect to the SOI Manager after a manager service or server restart. This issue occurs in SOI 4.3 CU3 environments and requires a manual restart of the UI server to restore connectivity.

Environment

• Product: Service Operations Insight (SOI)
• Version: 4.3 CU3

Cause

A product defect exists in the SOI UI server where the reconnection logic fails after a manager restart.

Resolution

To resolve this issue, apply the provided fix on top of SOI 4.3 CU3.

1. Stop all SOI services.
2. Back up the following JAR files:
   • CA\SOI\SamUI\webapps\sam\lib\soi.common.sam-4.3.0-oneclick.jar
   • CA\SOI\SamUI\lib\soi.common.sam-4.3.0-ui.jar
   • CA\SOI\SamUI\webapps\sam\WEB-INF\lib\soi.common.thinuimanager-4.3.0-ad.jar
   • CA\SOI\tomcat\lib\soi.common.sam-4.3.0-manager.jar
3. Replace the JAR files listed above with the ones attached to this KB (UI-Reconnect-issue-formbased.zip)
   
   
4. Start all SOI services.
5. Verify the triage test from the Manager debug page: http://<manager_host>:7090/sam/debug.
6. Once the triage test passes, start the UI server.
7. Download and launch the new oneclick.jnlp file.

 

Additional Information

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