Error: U00045195 Creation of credential provider failed during CyberArk integration.

Products

• CA Automic Workload Automation - Automation Engine
• Automic Automation

Issue/Introduction

When attempting to integrate Automic Automation with CyberArk Central Credential Provider (CCP), jobs fail to retrieve credentials.

Symptoms The following error appears in the Agent or JWP logs:

U00045195 The password request failed with the error message: 'Creation of credential provider failed - probably prerequisites are not installed or it's not configured properly.'

Environment

• Automic Automation Engine 26.x / 24.x
• CyberArk CCP Integration

Cause

The Automation Engine (AE) uses hardcoded routing keywords to identify external vaults. If the Password Vault field in the Login object contains a custom name or the name of a VARA object instead of the recognized internal keyword, the AE fails to initialize the credential provider.

Resolution

Ensure the configuration follows these mandatory naming conventions:

1. Update Login Object:

   • Open the Login object being used for the integration.
   • Navigate to the Password Vault column.
   • Enter the literal keyword CYBERARK (case-sensitive). Do not use custom names or variable names here.

2. Standardize Configuration VARA:

   • Ensure the Static VARA object containing your CyberArk connection details (URL, AppID, etc.) is named exactly UC_VAULT_CYBERARK.
   • The AE specifically looks for this object name when the vault type is set to CYBERARK.

3. Client Placement:

   • Verify that the UC_VAULT_CYBERARK VARA exists in the client where the job is executed or in Client 0.

4. TLS/SSL Requirements:

   • If using HTTPS for the CyberArk endpoint, ensure the environment is configured for TLS. If using NTLM, ensure the underlying curl or communication layer is forced to HTTP/1.1 as NTLM is not supported over HTTP/2.

Additional Information

For detailed setup instructions, refer to the product documentation on Configuring CyberArk Integration. To receive updates on this topic, please subscribe to this article.