Siteminder AdminUI: Error: com.netegrity.llsdk6.imsapi.exception.AttributeTypeException during User Directory creation in AdminUI

Products

• CA Single Sign On Agents (SiteMinder)
• CA Single Sign On Federation (SiteMinder)
• CA Single Sign On Secure Proxy Server (SiteMinder)
• CA Single Sign On SOA Security Manager (SiteMinder)
• SITEMINDER

Issue/Introduction

SiteMinder AdminUI displays an error message com.netegrity.llsdk6.imsapi.exception.AttributeTypeException when attempting to create a new User Directory. This issue typically appears after upgrading the Policy Server and AdminUI to a new version, such as 12.9, while the Policy Store data definitions (XDD files) remain at a previous version.

Environment

SiteMinder AdminUI 12.8.x and above

Cause

The error occurs because the AdminUI references attributes not yet registered in the Policy Store. The Policy Store data definitions require synchronization with the current SiteMinder version to resolve the missing attribute references.

Resolution

Synchronize the Policy Store data definitions (XDD) with the current SiteMinder version:

1. Perform a full backup of the Policy Store.
2. Open a command prompt or shell and navigate to the Policy Server installation directory under xps/dd/.
3. Execute the command: XPSDDInstall SmMaster.xdd
4. For environments integrated with Symantec Identity Manager, navigate to the {siteminder_home}/db directory and execute: XPSDDInstall IdmSmObjects.xdd
5. Restart the Policy Server and AdminUI services.
6. Attempt the configuration task again in the AdminUI.

Additional Information

 If the issue persists after performing these steps, gather the smps.log and AdminUI server logs, then contact Broadcom Support.

To speak with a customer representative or a Support Engineer, see Contact Support. Scroll to the bottom of the page and click on the respective region.

For further assistance, search the Knowledge Base.