Debug for communication between EventManager (EM) and DeviceManager (DM) during inventory synchronization

Products

• Network Observability
• CA Performance Management

Issue/Introduction

Support may request additional debug for communication between EventManager (EM) and DeviceManager (DM) during inventory synchronization.

Environment

Applies to DX NetOps portal 25.4.6 - 25.4.10

Resolution

please  do the following:

1. cd /app/CA/PerformanceCenter/DM/webapps/dm/META-INF/spring/

 

2. Copy the webservices.xml to orig

cp webservices.xml webservices.xml.orig

 

3. edit webservices.xml

 

4. Find:

    <jaxws:endpoint id="Inventory2WS" implementor="#inventory2WsImpl" address="/inventory2">

        <jaxws:binding>

            <soap:soapBinding version="1.2"/>

        </jaxws:binding>

        <jaxws:inInterceptors>

            <ref bean="globalAdminAuthInterceptorSoap"/>

        </jaxws:inInterceptors>

    </jaxws:endpoint>

 

Default lines 191-198

 

5. Update to match:

    <jaxws:endpoint id="Inventory2WS" implementor="#inventory2WsImpl" address="/inventory2">

        <jaxws:binding>

            <soap:soapBinding version="1.2"/>

        </jaxws:binding>

        <jaxws:features>

            <bean class="org.apache.cxf.ext.logging.LoggingFeature"/>

        </jaxws:features>

        <jaxws:inInterceptors>

            <ref bean="globalAdminAuthInterceptorSoap"/>

        </jaxws:inInterceptors>

    </jaxws:endpoint>

 

6. cp /app/CA/PerformanceCenter/EM/webapps/EventManager/WEB-INF/lib/cxf-rt-features-logging-4.2.0.jar /app/CA/PerformanceCenter/DM/webapps/dm/WEB-INF/lib/

(your path may vary)

To allow each service to use the jars to perform the function-trace

 

 

7. restart PC/DM only

systemctl stop caperfcenter_console; systemctl stop caperfcenter_devicemanager;

 systemctl start caperfcenter_devicemanager; sleep 20; systemctl start caperfcenter_console;

 

 

8. do a normal sync to EM.

 

9. check that the DMService.log now has entries like:

 

INFO  | qtp2103774596-22         | 2026-08-06 21:20:55,883 | org.apache.cxf.services.Inventory2WSSoap.RESP_OUT

 

10. If so, do another full EM sync.

 

11. gather DM/EM wrapper.log once problem is reproduced.

Additional Information

This debug will be added to 25.4.11 as an option in pc admin debug pages.

NetOps PC Console Admin debug