Support may ask you to enable ADMIN debug in the NetOps Console:
Without ssl
http://yourpc:8181/pc/center/admin/debug
With ssl
https://yourpc:8182/pc/center/admin/debug
Release : All supported releases
Login as an admin user.
select Logs:
Select Runtime configuration:
Select Show all categories:
Use ctrl-f to search for the value provided by support.
If present, edit it and hit update at the bottom left.
If not present, add the value:
Remember to hit update at the bottom left.
To disable the debug after you are finished, just set the values back to INFO and hit update.
......
This is the PC admin debug page
To get to DM, EM or SSO debug pages: