Enable Logs for Triage Feature for DX SaaS Tenants

Products

• DX SaaS

Issue/Introduction

This article outlines the requirements and process for enabling the "Logs for Triage" feature for DX SaaS tenants. The "Logs for Triage" feature is not enabled by default for any tenant. Broadcom Support assistance is required to activate this capability.

Symptoms:

• Logs for Triage feature is not visible in the DX Operational Observability UI.
• Log ingestion is not occurring for triage purposes.

Environment

• DX Operational Observability (SaaS)

Resolution

To enable the "Logs for Triage" feature, open a support case with Broadcom Support and provide the following tenant details:

1. Tenant Name: [Provide the specific tenant name]
2. Tenant Owner: [Provide the owner email address]
3. Tenant Region: [US or Europe]
4. Retention Period: [Recommended: 15 Days]
5. Log Ingestion Volume: [Provide estimated GB/day, Recommended: 5 GB]

Once these details are provided, Support will coordinate with SaaS Operations to enable the feature for the specified tenant.

Additional Information

For broader tenant onboarding requirements, refer to the DX SaaS Tenant Onboarding process.

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Note: For further support or to speak with an engineer, please visit Contact Broadcom Support.