Process cmengine.exe crashes intermittently during large reports in CA Client Automation
Article ID: 451640
Updated On:
Products
Issue/Introduction
When executing large reports in CA Client Automation (specifically scheduled report with export to CSV file), the cmengine.exe process may crash intermittently. This typically occurs when processing report datasets exceeding 800,000 rows. This article details the symptoms observed in the event viewer and the resolution for this memory-intensive condition.
Logs show engine restarted:
2025-11-21 00:41:06 Executing job:Reporter-Job - <JOBNAME>
2025-11-21 01:43:39 Engine is starting...
2025-11-21 01:43:41 cAmoDomain::InitializeNotification, Notification system succesfully initialized [<SERVERNAME>:Exporter]
2025-11-21 01:43:41 Engine started
2025-11-21 01:43:42 Executing Job:Reporter Job - <JOBNAME> [2]
In Windows Event Viewer the following is seen:
Faulting application name: cmEngine.exe, version: 14.5.7.632, time stamp: 0x662fdd6e
Faulting module name: KERNELBASE.dll, version: 10.0.20348.3932, time stamp: 0xbc70e723
Exception code: 0xe06d7363
Fault offset: 0x001395f2
Faulting process id: 0x18d4
Faulting application start time: 0x01dc6517064032d1
Faulting application path: C:\Program Files (x86)\CA\DSM\Bin\cmEngine.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Sometimes this report is generated successfully and the above errors do not occur.
Environment
Client Automation 14.6
Cause
When cmengine.exe exports the report into the csv file, all data are loaded into the memory. When there are more than 800000 rows, the memory consumption exceeds 1.8 GB of RAM, triggering an access violation and application crash.
Resolution
Open a case at Broadcom technical Support and request the fix T533424
This fix delivers the files gui_rep.dll and gui_rep_exec.dll
Name : gui_rep.dll
Size : 3 624 832 bytes
Date : 10 August 2026
Version : 14.6.0.116
Name : gui_rep_exec.dll
Size : 4 640 128 bytes
Date : 10 August 2026
Version : 14.6.0.116
This fix could be installed Domain Manager 14.6 with or without the merge fix 99113038
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