Blank screen when running vCenter installer on Windows vCenter Server
Article ID: 451509
Updated On:
Products
VMware vCenter Server
Issue/Introduction
- When running the vCenter Server installer on certain Windows environments, the user interface fails to render, resulting in a blank screen.
This issue typically corresponds to an Event 1000, Application Error entry in the Windows Event Viewer. You will see log details similar to the following:
Faulting application name: installer.exe, version: 14705.0.0.0, time stamp: 0x68f7eb1e
Faulting module name: installer.exe, version: 14705.0.0.0, time stamp: 0x68f7eb1e
Exception code: 0x80000003
Fault offset: 0x0629f61a
Faulting process id: 0x35e0
Faulting application start time: 0x01dd2151cb5914e9
Faulting application path: D:\VMware VCSA\vcsa-ui-installer\win32\installer.exe
Faulting module path: D:\VMware VCSA\vcsa-ui-installer\win32\installer.exe
Report Id: 357fce92-000a-4ea9-89d0-65681ae1cf37
Faulting package full name:
Faulting package-relative application ID:
Environment
- vCenter Server 9.0.1, 9.0.2
- Windows Server 2022, Windows Server 2025, Windows 11
Cause
This issue is caused by local environmental configurations on the host machine. Factors such as conflicting software, restrictive security policies, browser/rendering engine misconfigurations, or OS-level corruption can prevent the installer's UI framework from loading correctly.
Resolution
To resolve this issue, perform the following steps to deploy a clean environment:
- Provision a new, clean virtual machine running a supported operating system (e.g., Windows Server 2025).
- Download a fresh copy of the vCenter Server installer directly to the new virtual machine.
- Execute the installer or upgrade from the clean virtual machine environment.
Additional Information
If the issue persists in a clean environment, contact Broadcom Support for further investigation.
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