Error in ConnectALL Orphan Management when converting Rally Defect to User Story

Products

• ConnectAll On-Prem
• ConnectALL
• ConnectAll SaaS

Issue/Introduction

When performing a conversion from a Defect to a User Story within Rally, the Defect is closed and its resolution is set to "Converted" rather than being moved to the recycle bin. Because the Defect is not sent to the recycle bin, ConnectALL orphan management may fail to identify and process the corresponding destination item, leading to sync errors or orphan management failure. This article explains how to configure the Rally flow filter to resolve this behavior.

Environment

• ConnectALL (all versions)
• Rally Adapter

Cause

Rally API queries in flow filters require explicit parentheses for logical operations. Without these parentheses, the query fails to parse correctly, causing polls and orphan management strategies to fail when encountering items in specific states (such as "Converted").

Resolution

To ensure ConnectALL correctly identifies and processes converted Rally items, update the Rally flow filter to include explicit parentheses.

1. Navigate to your ConnectALL administration console.
2. Locate the Bug automation configuration for the Rally integration.
3. In the Rally Flow Filter field, configure/update the query string to include parentheses:
   
   • (Resolution != Converted)
4. Save the configuration.
5. Run a manual orphan management poll to verify that the converted Defect and its corresponding destination item are processed correctly.

Additional Information

If you continue to experience issues with orphan management, verify your orphan management strategy configuration and ensure no other conflicting flow filters are active.

For further assistance, please contact Broadcom Support: Contact Broadcom Support or Creating and Managing Broadcom Support Cases.