Error: "Failed to load your roles, please try again later" when logging in to the VCF portal

Products

• VCF Operations

Issue/Introduction

Logging in to the VCF portal fails with a "Not Authorized" error message displayed on screen:

Failed to load your roles, please try again later.

Additionally, component deployment via the online software depot fails with the following error and reference token:

Error occurred on the authorization server (Reference Token: GMK397)

This issue impacts access to the VCF portal and prevents managing software deployments in the online software depot.

Environment

VCF Operations 9.1.0

Cause

A temporary platform outage on the authentication server prevented valid authentication tokens from being generated or processed for portal logins and software depot operations.

Resolution

Platform service functionality may need to be restored on the Broadcom backend, resolving the authentication failures. No customer-side changes are required.

If authentication errors persist, perform the following verification steps:

1. Confirm local network connectivity to the portal.

2. Clear browser cache and cookies.

3. Log in to the VCF portal again. If the same issue persists, contact Broadcom Support

 

Additional Information

• For related portal authorization issues, see Error: "Not Authorized" or "No Access" when attempting to login to the VCF Business Service Console portal.

• For software depot connection authorization issues, see "Error occurred on the authorization server" when connecting.