OK button missing in processes probe configuration

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

When configuring a new monitoring profile in the processes probe via Infrastructure Manager (IM), the "OK" and "Cancel" buttons at the bottom of the configuration window may not be visible, preventing the user from saving changes.

The configuration window appears cut off at the bottom.  The "OK" button is not visible or accessible.

Environment

• DX UIM 23.4.x
• Infrastructure Manager 23.4.x

Cause

The local Windows display resolution is insufficient to render the full height of the probe's configuration dialog, which has a fixed minimum size due to the "Resources" tab.

Resolution

As this is an environmental issue, you can use one of the following options as a workaround:

• Adjust Display Settings:
  • Increase the Windows display resolution on the machine running Infrastructure Manager to 1920x1080 or higher.
• Run IM on another server:
  • Install IM on another Windows server where you are able to access a higher resolution.
• Use Admin Console:
  • If the resolution cannot be changed, use the Admin Console (AC) web interface to configure the probe, as it provides a different layout.

Additional Information

For instructions on using the Admin Console, see processes AC Configuration.
If you require further assistance, please contact Broadcom Support.