Error: "No available modular metadata for modular package 'redis-7.2.11-1.module_redis.7.2.el9.remi.x86_64', it cannot be installed on the system"

Products

• Carbon Black EDR

Issue/Introduction

Error is encountered when setting up an Air-Gapped Server

No available modular metadata for modular package 'redis-7.2.11-1.module_redis.7.2.el9.remi.x86_64', it cannot be installed on the system

Environment

• Carbon Black EDR: All Supported Versions

Cause

• Yum modules not disabled
• generate_cbserver_repo.sh wasn't executed

Resolution

Verify that the following steps have been completed:

1. The following command was run on the caching server before downloading RPMs and the air-gapped server before running yum install cb-enterprise:

   sudo yum module disable postgresql redis python38 python39

2. The generate_cbserver_repo.sh script was run on both servers immediately after downloading the RPM

   • If /etc/yum.repos.d/CarbonBlack.repo is missing "module_hotfixes=1", it indicates this script was not ran.