VMware Live Recovery is suspended after license conversion

Products

• VMware Live Recovery

Issue/Introduction

• Unable to configure new replications after converting VMware Live Recovery (VLR) subscription to a standalone Site Recovery Manager (SRM) license.
  
  
• Replications report error "VMware Live Recovery Subscriptions is degraded or suspended"
  
  
• The vSphere Client shows the environment in SUSPENDED mode.
  
  
• The New Replication button is inactive or grayed out.
  
  
• The standalone license key is accepted by vCenter, but the product status does not return to Healthy.

 

Environment

• VMware Live Recovery 9.0.x
• vCenter 8.0.x

Cause

VMware Live Recovery (VLR) subscription in cloud has been changed to a standalone Site Recovery Manager (SRM) license and stale subscription metadata remains in the Site Recovery Manager (SRM) and vSphere Replication (HMS) databases. The system continues to reference the expired cloud-connected subscription status instead of the new offline standalone license.

Resolution

Contact Broadcom Support as manual intervention is required to clear cloud subscription data in srmdb and vrmsdb.