ESXi host fails with PSOD "#PF Exception 14 in world xxxxxxx: EnsNetWorld-VM-IP addr PTE"

Products

• VMware NSX
• VMware vSphere ESXi 8.0

Issue/Introduction

• NSX 4.2.1.0 version
• PSOD Screen trace shows these error strings.
• "ESXi host fails with PSOD "#PF Exception 14 in world xxxx:EnsNetWorld-VM-IP addr PTE" and "involved in panic: [nsxt-ens-24302014 Version 2.0.0-0 RELEASEbuild-24302014]
  
  Back Trace:
  var/core/vmkernel-zdump.log 

Panic Details: Crash at YYYY-MM-DD00:04:45.134Z on CPU 73 running world 2101336 - EnsNetWorld-0-4. VMK Uptime:##:##:##:42.754
Panic Message: @BlueScreen: #PF Exception 14 in world 2101336:EnsNetWorld- IP 0x#########749e2 addr 0x10
Backtrace:
 0x4#######9bc10:[0x420######49e2]EnsPktSteering_LookupV4@(nsxt-ens-24302014)#<None>+0x6e stack: 0x60000000000003f, 0xe79b000000060008, 0x0, 0x0, 0x4501000000000x4#######9bc80:[0x4########da2]EnsRssL3L4V4@(nsxt-ens-24302014)#<None>+0x10f stack: 0xe79bbb0100060008, 0x53bef0ab405a10a, 0x50007c1498565000, 0x200201864339856, 0x450180cb9540

YYYY-MM-DD00:04:45.123Z cpu73:2101336)Backtrace for current CPU #73, worldID=2101336, fp=0x45020cee3700
YYYY-MM-DD00:04:45.123Z cpu73:2101336)0x453a1819bc10:[0x42001fa749e2]EnsPktSteering_LookupV4@(nsxt-ens-24302014)#<None>+0x6e stack: 0x60000000000003f, 0xe79b000000060008, 0x0, 0x0, 0x450100000000
YYYY-MM-DD00:04:45.123Z cpu73:2101336)0x453a1819bc80:[0x42001fab2da2]EnsRssL3L4V4@(nsxt-ens-24302014)#<None>+0x10f stack: 0xe79bbb0100060008, 0x53bef0ab405a10a, 0x50007c1498565000, 0x200201864339856, 0x450180cb9540
YYYY-MM-DD00:04:45.132Z cpu73:2101336)ESC[45mESC[33;1mVMware ESXi 8.0.3 [Releasebuild-25205845 x86_64]ESC[0m
#PF Exception 14 in world 2101336:EnsNetWorld- IP 0x########49e2 addr 0x10PTEs:0x0;

Module(s) involved in panic: [nsxt-ens-24302014 Version 2.0.0-0 RELEASEbuild-24302014]
YYYY-MM-DD00:04:45.133Z cpu73:2101336)cr0=0x8001003d cr2=0x10 cr3=0x640ae000 cr4=0x14016c
YYYY-MM-DD00:04:45.133Z cpu73:2101336)FMS=19/11/1 uCode=0xa101148
YYYY-MM-DD00:04:45.133Z cpu73:2101336)frame=0x453a1819bb50 ip=0x42001fa749e2 err=0x0 rflags=0x10287
YYYY-MM-DD00:04:45.133Z cpu73:2101336)rax=0x128e599c rbx=0x45020cee3f10 rcx=0x0
YYYY-MM-DD00:04:45.133Z cpu73:2101336)rdx=0x45020cee38d0 rbp=0x45020cee3700 rsi=0xe79b000000060008
YYYY-MM-DD00:04:45.133Z cpu73:2101336)rdi=0x0 r8=0x45020cee38d0 r9=0x0
YYYY-MM-DD00:04:45.133Z cpu73:2101336)r10=0x453a1819bc44 r11=0x0 r12=0x64339856
YYYY-MM-DD00:04:45.133Z cpu73:2101336)r13=0x50007c1498565000 r14=0x53bef0ab405a10a r15=0xe79bbb0100060008

 

Environment

ESXi 8.0.3
NSX 4.2.1.0

Cause

This is the known issue reported on NSX 4.2.1.0 version.

Resolution

- This issue is resolved in VMware NSX 4.2.2.1 and later releases, available at Broadcom downloads.
- There is a known JDK-related bug affecting NSX versions 4.2.1.0 through 4.2.1.3. This issue has been resolved in version 4.2.1.4 and later releases. Therefore, we highly recommend planning an upgrade to NSX version 4.2.1.4 or a newer release to avoid this issue.

If you are having difficulty finding and downloading software, please review the Download Broadcom products and software KB.

If you run into this PSOD, please create a support request case with Broadcom for validation. 

Additional Information

Kindly refer to this parent KB article nsxt-vsip PSOD issues - ESXi host fails with PSOD "#PF Exception 14 in world xxxx:NetWorld-VM-IP addr PTE"