Error: "Edge Failed to Send Metrics To Aria Operation Networks" Alarms Prevent NSX Upgrade - VCF Operations for Networks 9.x

Products

• VCF Operations for Networks
• VMware NSX

Issue/Introduction

• NSX upgrades within VMware Cloud Foundation (VCF) are blocked by active metric alarms if VCF Operations for Networks is removed without following the standard offboarding procedure.
  
  
• Alarms state "Edge Failed to Send Metrics To Aria Operation Networks." This occurs after VCF Operations for Networks appliances have been deleted from the environment.
  
  
• NSX upgrade fails pre-checks due to active Edge alarms.
  
  
• Orphaned configuration artifacts remain in the NSX Manager.
  
  
• NOTE:  VCF Operations for Networks was formerly named Aria Operations for Networks (AON), and prior to that was named vRealize Network Insight (vRNI).

Environment

• VCF Operations for Networks 9.x
  
  
• NSX 4.x / 9.x

 

Cause

• Improper removal of VCF Operations for Networks.
  
  
• Deleting appliances or removing the integration via Fleet Manager without first removing the data sources in the product UI leaves orphaned collector configurations in the NSX Manager.

Resolution

To resolve the active alarms and allow the NSX upgrade to proceed, manually clear the orphaned configurations via the NSX API:

1. Obtain the current revision of ops-global-config: GET

    https://<REDACTED_IP>/policy/api/v1/infra/ops-global-config

   
   
   
2. Execute a PUT request against the NSX Manager API to clear the operation_collectors array using the _revision integer obtained in step 2:

   PUT https://<NSX-Manager-IP>/policy/api/v1/infra/ops-global-config{  "resource_type": "OpsGlobalConfig",  "id": "ops-global-config",  "display_name": "ops-global-config",  "operation_collectors": [],  "_revision": ####}

3. Execute a DELETE Request to remove the ipfix-l2-profiles/global:

   DELETE https://<NSX-Manager-IP>/policy/api/v1/infra/ipfix-l2-profiles/global

4. Execute a DELETE Request to remove the vrni-ipfix-collector-profile:

   DELETE https://<NSX-Manager-IP>/policy/api/v1/infra/ipfix-l2-collector-profiles/vrni-ipfix-collector-profile

5. After a short period (usually not exceeding an hour), the NSX integration processes will refresh, and the alarms should clear automatically.

PREVENTION:

To avoid this issue, always remove all data sources (vCenter and NSX) from within the VCF Operations for Networks GUI under Settings > Accounts and Data Sources before deleting the appliances or offboarding in Fleet Manager.

 

Additional Information

• To speak to a Technical Support Engineer, see KB 206567 - Contact Broadcom support
  
  
• This situation is caused by a procedural error, not a software defect.