Error: It is not possible to delete a system object. Access denied. when moving user UC/UC.

Products

• CA Automic Workload Automation - Automation Engine
• Automic SaaS

Issue/Introduction

Attempting to move the UC/UC user object from Client 0 to another client via the Automic Web Interface (AWI) results in an error.

The operation partially succeeds by copying the object to the target client but fails to delete the original object from Client 0, leading to a corrupted state where the user object exists in the database without required attributes.

• Database checks show an OH entry for UC/UC in Client 0 but no corresponding USR entry.

Environment

• Automation Engine 24.4.x, 26.x.x
• Automic Web Interface 24.4.x, 26.x.x

Cause

This is a known defect (DE208677). The "Move" function incorrectly allows the action on system objects (where oh_idnr < 100000). While the system begins the move process, the final deletion of the source object in Client 0 is blocked by a safety filter in the XDELETEOBJECT routine, causing an inconsistency.

Resolution

To recover a corrupted UC/UC user:

1. Obtain the restoration transport case from Technical Support.
2. Use the DB Load utility to reload the UC/UC user object into Client 0.
3. Ensure the oh_idnr for UC/UC remains 5.
4. For fix status updates, subscribe to this article (reference: https://knowledge.broadcom.com/external/article/275360).

Additional Information

Do not use the "Move" button for any system objects in Client 0.