Files missing from Tanzu Hub Capabilities page during product download

Products

• VMware Tanzu Platform - Hub

Issue/Introduction

Symptoms
When navigating to the Capabilities page in Tanzu Hub to download product files, you observe the following:

• Specific files (e.g., "TKGI CLI - Linux" for VMware Tanzu Kubernetes Grid Integrated Edition (TKGi) v1.25.2) do not appear in the list.
• The UI displays a maximum of 10 files regardless of the number of files available on the Broadcom Support Portal.
• Changing the Objects per page value has no effect on the number of files displayed.

Cause

This issue occurs due to a pagination limitation in the backend GraphQL query entitiesIn for the Tanzu.Platform.ReleaseFile entity type.

The query lacks the first parameter, causing it to return only the default number of results (10).

Resolution

Resolution

As of KB writing, the Tanzu product team is investigating this issue and is working on a fix. This KB will be updated once a fix is available. Subscribe to this article to be updated on the fix status. See How to subscribe to Knowledge Management (KM) articles.

Workaround

To download missing files, access the Broadcom Support Portal directly:
1. Log in to the portal.
2. Navigate to the product download section.
3. Locate the specific product and release version (e.g., TKGi 1.25.2).
4. Download the required file manually.

If you need to speak with a customer representative or a Support Engineer, see Contact Support. Scroll to the bottom of the page and click on your respective region.