Error: Administrator can't log in to OC or IM after upgrading hub to 23.4.4 on DX UIM 23.4CU3

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

ntroduction: Login to local Administrator or other local accounts fails in Infrastructure Manager (IM) or Operator Console (OC)  some time after upgrading robots and hub to 23.4.4 while the DX UIM 23.4 is CU3.

Symptoms:

• Error: "Invalid credentials" despite using correct login information.
• hub.log shows message: "Login failed for user administrator as password has expired."
• Administrator is not prompted to change the password when using Infrastructure Manager.
• Security.cfg file shows recent updates but login remains unsuccessful.

Environment

• DX UIM 23.4CU3
• hub 23.4.4 (on primary hub and other hubs)
• robot. 23.4.4 (on primary hub and other hubs)

 

Cause

 Hub version 23.4.4 introduces a mandatory password policy and a default 90-day expiration. Existing passwords that do not meet the new complexity standards (8+ characters, uppercase, lowercase, digit, and special character) or have reached the 90-day threshold are marked as expired. Older versions of Infrastructure Manager (23.4.3) do not support the password reset challenge and fail the login session. 

Resolution

1. Log in to the Admin Console or Operator Console using the Administrator account. These web interfaces support the new password reset workflow.
2. Follow the prompts to create a new password that meets the following criteria:
   • Minimum 8 characters.
   • One uppercase character.
   • One lowercase character.
   • One digit.
   • One special character.
3. Upgrade all Infrastructure Manager FAT client installations to version 23.4.4.
4. Verify login is successful on the upgraded IM client.
5. If access is required via non-compliant passwords temporarily, modify the password_expiration_interval within the hub configuration via raw configure, though this is not recommended for security hardening.

Additional Information

• DX UIM 23.4.4 Password Policy Enhancements
• Contact Broadcom Support