Setup Windows Services (Enhanced) ntservices status 'Missing probe dependencies'

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

When attempting to configure or view the Setup Windows Services (Enhanced) MCS template (specifically version 3.63.1 or higher)in the OC, the profile is greyed out and the following message is displayed:

Missing probe dependencies for the profile to be created

 

Environment

• Product: DX Unified Infrastructure Management (UIM) 23.4.X
• Probe: mon_config_service (MCS)
• Template: ntservices_mcs_template 3.63.x

Cause

it was caused by missing VS2017_vcredist_x86 1.03 package:

Jun 24 12:27:02:265 [TemplatePackageAvailabilityController[checkPackageAvailability]-49, mon_config_service] ProbeDistributionService.checkPackageDependencies:359:    Missing dependencies for probe ntservices(null) are - [vs2017_vcredist_x86, 1.03]
Jun 24 12:27:02:265 [TemplatePackageAvailabilityController[checkPackageAvailability]-49, mon_config_service] TemplatePackageAvailabilityController.updateTemplatePackageAvailabilityIfChanged:263:    Template Setup windows services (Enhanced) (228) will not have its pkg_available updated as nothing has changed

Resolution

Download and upload missing dependencies to the local primary hub archive, then re-activate MCS template. This procedure is mentioned in the following article:

Probe templates package current state (error) is not eligible for activation

 

Additional Information

In order to find what dependencies are missing, review the mon_config_service.log file (logging level 5), and search for messages like: 

[...] Missing dependencies for probe  [...]