vCenter is not visible in the License section of VCF Operations when add on license is assigned

Products

• VCF Operations

Issue/Introduction

• Previously applied the steps to Activate Management as per KB vCenter missing from License Management in VCF Operations
• When assigning a new license or add-on (such as vSAN), the vCenter disappears from the License Management section

Environment

• VCF Operations 9.0.x
• VCF Operations 9.1
• vCenter 9.0.x
• vCenter 9.1

Resolution

Refresh the VCF Adapter Integration 

Toggle the License Management setting to clear stale metadata and force a synchronization refresh.

1. Log into the VCF Operations UI using administrative credentials.
2. Navigate to Administration → Integrations → VCF.
3. Edit the VCF/vCenter adapter instance and select Manage Integrations.
4. Toggle the License Management option for the missing vCenter to off position and save the configuration.
5. Wait 15 minutes to allow the background engine to clear stale database entries.
6. Re-open Manage Integrations, select the License Management checkbox, and click ACTIVATE MANAGEMENT.
7. Wait 10 minutes for the vCenter to reappear in License Management → Licenses → vCenter Systems.

Assign vSAN as an Add-on License

Ensure vSAN TiB subscription capacity is pushed explicitly as an Add-on asset.

1. In the VCF Operations UI, go to License Management → Licenses.
2. Locate the vCenter Systems section in the bottom pane.
3. Select the checkbox for the restored vCenter.
4. Click ASSIGN ADD-ON LICENSE.
5. Select the valid VMware vSAN (TiB) license key and confirm.
6. Verify the status changes to a green Yes for Fully Licensed.

Resolve Persistent Synchronization Issues
If vCenter remains missing after integration refresh:

1. Take VCF Operations cluster offline.
2. Bring VCF Operations cluster back online to reset licensing services and UI cache.