AWI: No entries available when clearing search box in Timezone dropdown

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

In the Automic Web Interface (AWI), users cannot revert a dropdown selection to an empty line. This specifically occurs in dropdowns where a value was previously set and the user attempts to clear it; the empty line is not appearing, so the user is unable to get rid of the search option.

Reproduction:

• In AWI, navigate to Settings > General > Timezone (or another Timezone setting in an object
• Set a timezone object or placeholder (e.g.: IST)
• Open the search box again and click the 'X' to clear the value
• The dropdown displays: no entries available
• The empty line option does not appear, making it impossible to revert the selection

Environment

This occurs in Automic Web Interface 24.4.4 HF1, 24.4.4 HF2, 26.0.0

 

Cause

DE205151

Resolution

Solution:

This will be fixed in a future version of AWI

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Workaround:

In some environments, entering nothing in the search bar and pressing Enter may cause the empty line to reappear. If this does not work, the selection cannot be cleared until the fix is applied.