Unable to retrieve information about required binaries. Internal Server Error for service fleet-upgrade-service. Undefined / Failed upgrade Task

Products

• VMware SDDC Manager / VCF Installer
• VCF Operations

Issue/Introduction

• After running the cleanup_component script attached to Failed component cleanup during VCF 9.1 installation or upgrade, an "Internal Server Error" related to binaries may be present:
  
  
  
  
  
  
• An undefined /  failed upgrade entry remains visible as well:
  
  
  
  

Environment

• VCF 9.1
• VCF Operations 9.1

Cause

This is a known issue when leveraging the cleanup_component script.  

Resolution

This issue is cosmetic and will be fixed in a future release of VCF 9.1.x.

Workaround:

1. Login into VCF Operations and go to  Lifecycle > Build > VCF Management > Component > VCF services runtime 

   

2. Identify a Control Plane node IP:
   
   

3. Copy the attached script to the SDDC Manager /home/vcf/ directory.

4. SSH into the SDDC Manager with the vcf user and then elevate to root with su.
   
   
5. Run the script 
   
   
   python cleanup_upgrade_plan_component.py
   
   Provide the VSP services runtime Control Plane node IP from step 2 when prompted.
   Provide the vmware-system-user password when prompted. 
   Follow the script instructions to identify and cleanup the stale upgrade_plan_component id.
   
   
6. Refresh the VCF Operations UI to confirm the failed upgrade task has been removed.

Additional Information

Failed component cleanup during VCF 9.1 installation or upgrade