vCenter upgrade precheck error - "Failed to establish connection to esxi_fqdn with user svc-vcf-esx_fqdn"
Article ID: 445034
Updated On:
Products
VCF Operations
Issue/Introduction
- All hosts in a particular workload domain are affected
- Attempting to remediate the svc-vcf-esx_fqdn account from SDDC Manager UI > Password Management page results in a failure -
Remediation Message: Check if the password used to connect to ESXi host is valid.
Environment
VCF 9.1.0.0
Cause
- svc-vcf-host_fqdn service account is missing on the ESXi host
- root account entry for the ESXi host is missing on the SDDC Manager Password Management page
Resolution
- Implement this for re-create missing SDDC Manager Service account on an ESXi host
https://knowledge.broadcom.com/external/article/314643/recreate-missing-sddc-manager-service-ac.html - Implement this for add missing ESXi root credentials into SDDC Manager
https://knowledge.broadcom.com/external/article/388859/add-missing-esxi-root-credentials-into-s.html - Remediate the svc-vcf-esx_fqdn and root account for the ESXi host in the SDDC Manager UI > Password Management page
- Rerun vCenter upgrade precheck, it is expected to complete successfully
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