File attachments downloaded from the secure portal/inbox append a ".json" extension, making them unusable to end users

Products

• Desktop Email Encryption
• Drive Encryption
• Encryption Management Server
• Endpoint Encryption
• File Share Encryption
• Gateway Email Encryption
• Policy Based Encryption
• PGP Command Line
• PGP Key Management Server
• PGP Key Mgmt Client Access and CLI API
• PGP SDK

Issue/Introduction

When users attempt to download file attachments (such as PDFs or Word documents) from their Secure Inbox on the PGP Encryption Cloud Server, the files are saved with an additional `.json` extension (e.g., `document.pdf.json`). These files appear as unusable text or code and cannot be opened by standard document viewers.

 

Resolution

This issue is resolved in PGP Encryption Cloud Server version 11.5.2.

Reach out to  PGP Encryption Support if you need further assistance on this. 

Additional Information

EPG-40820