vSphere Client times out with ProfileProviderAdapter PbmServiceUnableToConnectException

Products

• VMware vCenter Server

Issue/Introduction

When attempting to modify virtual machine settings, the vSphere Client fails to load data and displays a backend timeout error.

The /var/log/vmware/vsphere-ui/logs/vsphere_client_virgo.log contains the following exact error strings: Task 'Adapter com.vmware.vsphere.client.spbm.impl.ProfileProviderAdapter' timed out after 120000 ms and was cancelled. Failed to retrieve profile content: java.lang.InterruptedException com.vmware.vsphere.client.spbm.impl.PbmServiceUnableToConnectException: java.lang.InterruptedException The query execution timed out because of a back-end data adapter 'com.vmware.vsphere.client.spbm.impl.ProfileProviderAdapter' which took more than 120 seconds.

Environment

vCenter Server Appliance 8.0.x

Cause

The VMware vSphere Profile-Driven Storage Service (vmware-sps) enters an unresponsive or deadlocked state, preventing the vSphere Web Client from retrieving storage profile data within the required 120-second timeout window.

Resolution

 

1. Reboot the vCenter Server Appliance (VCSA) to perform a clean reinitialization of all management plane services.

2. Once the appliance has rebooted, verify that all services, particularly the vmware-sps service, have started correctly and are running without errors.

3. Log into the vSphere Client and verify that virtual machine settings can now be modified successfully.

 

Additional Information

For more information on managing vCenter Server services, see Stopping, starting, or restarting VMware vCenter Server Appliance services.