IFW SOI Connector does not process alarms after migration from Catalyst

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

Alarms are published from connector to Manager and we can see in manger IFW logs. However, it does not process them. 

Environment

SOI 4.2 / 4.3 Migration

Cause

Xml transformation error for customized policy file may cause this issue. 

Example error from SAM Integration Services Wrapper:

INFO   | jvm 1    | 2026/04/16 15:26:34 | org.xml.sax.SAXParseException; lineNumber: 103; columnNumber: 54; Invalid byte 2 of 2-byte UTF-8 sequence.

Resolution

Customized Policies can fail transforming to IFW. If running into this issue, contact Broadcom Support and open a case for SOI  Contact Broadcom support