Problem: Consecutive API token generation renders previous tokens invalid

Products

• CA Automic Workload Automation - Automation Engine
• Automic Automation
• Automic SaaS
• CA Automic One Automation

Issue/Introduction

In the Automic REST API, generating multiple API tokens in rapid succession may cause previously generated tokens to become invalid. This issue occurs when a new token is created before the prior token is used in an API call.

Symptoms

• When creating a batch of tokens, only the most recently generated token remains functional.
• Prior tokens return authentication errors or are rendered "bad" unless an API call (such as a GET request) is performed immediately after each token's creation.

Environment

• CA Automic Workload Automation - Automation Engine
• Version 24.4.4 and lower

Cause

This is a product defect related to underlying token-handling behavior when multiple tokens are generated consecutively without intervening activity.

Resolution

Resolution:

Fixed in release 24.4.5 - Available

Workaround: 

To ensure all tokens remain valid in affected versions, perform a GET request using the newly created token immediately after generation and before creating the next token.

Additional Information

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