Cloud Status Stuck in "In Progress" on Avi Load balancer due to Cloud Connector Process Crash

Products

• VMware Avi Load Balancer

Issue/Introduction

Below symptoms will be noticed on Avi load balancer: 

• Cloud status does not transition to "Ready." 
• Cloud Connector process crashes frequently.
• UpgradeStatusInfo (USI) is missing for specific Service Engine (SE) Groups seen in Cloud connector logs. 

Environment

Avi Load Balancer

Cause

This issue is caused by a product defect where the Cloud Connector process crashes because it cannot find the upgradestatusinfo (USI) object for a required Service Engine Group. Without this object, the Cloud Connector enters a crash loop, preventing the cloud from reaching a ready state.

Below logs are observed in /var/lib/avi/log/cc_agent_go_<cloud-name>.log: 

ERROR    cloudagent/images.go:119    Failed to get Image Info for SE Group <segroup-uuid>. Failed to fetch UpgradeStatusInfo for SE Group <segroup-uuid>. GET operation [upgradestatusinfo:<segroup-uuid>] failed. Object not found

Resolution

• To resolve this issue, the missing upgradestatusinfo must be manually updated/created for the affected SE Groups.
• Contact Support for assistance with the same. Scroll to the bottom of the Contact Support and click on your respective region.
• Refer to Contact Broadcom Support for standard support procedures.
• Subscribe to this article to be updated on the fix status; see Subscribe to a Broadcom knowledge article by article or product